Privacy Policy

Privacy Policy

Last updated: 2 April 2025

At Cost Insights Limited, we are committed to safeguarding your privacy and protecting your personal data. This Privacy Policy outlines how we collect, use, store, and safeguard your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Cost Insights Limited is a consultancy firm registered in England and Wales.
Company number: 11107938

We are the data controller responsible for your personal data.

For any privacy-related enquiries, please contact us at:
Email: data@cost-insights.co.uk

What Information We Collect

We may collect and process the following types of personal data:

• Name, job title and company name
• Email address, telephone number, and postal address
• Details provided when making an enquiry or using our services
• Information collected via our website (e.g. cookies and usage data)
• Marketing and communication preferences

How We Collect Your Information

We collect your data when you:

• Complete a contact form or send us an enquiry
• Communicate with us by email, phone or post
• Engage our consultancy services
• Sign up to receive updates or newsletters
• Visit our website (using cookies and analytics)
• How We Use Your Information

We use your personal data to:

• Respond to your enquiries
• Provide consultancy services
• Manage our business relationship with you
• Improve our services and website
• Send relevant marketing communications (where consent has been given)
• Comply with our legal and regulatory obligations

We only process your data where we have a lawful basis to do so, such as consent, contract performance, legal obligation, or our legitimate interests.

Sharing Your Information

We do not sell or rent your personal data.

We may share your information with trusted third parties who help us deliver our services or operate our website (e.g. hosting providers, analytics tools). These parties are contractually bound to keep your data secure and confidential.

We may also disclose your data where required by law or to exercise or defend legal claims.

Data Security

We take data protection seriously and implement appropriate technical and organisational measures to keep your information secure. This includes access controls, secure servers, encryption, and regular reviews of our security practices.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes it was collected for, including satisfying legal, accounting or reporting obligations. When your data is no longer needed, we will securely delete or anonymise it.

Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request the deletion of your personal data
• Object to or restrict the processing of your data
• Request that we transfer your data to another service provider
• Withdraw your consent at any time (where applicable)

To exercise any of these rights, please contact us using the details above.

If you are not satisfied with how we handle your data, you also have the right to complain to the Information Commissioner’s Office (ICO):
www.ico.org.uk

Cookies and Website Tracking

Our website currently does not use cookies.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date above. We recommend reviewing it periodically to stay informed.